Ariya Mobile Help

Getting Started

• Do I need an account?
• What can I buy on Ariya Mobile?
• What is Ariya Mobile?

eSIM Setup

• Can I keep my normal phone number while using an Ariya eSIM?
• Can I install the same eSIM on multiple devices?
• When should I install my eSIM?
• How do I install an eSIM on Android?
• How do I install an eSIM on iPhone?
• Is my phone compatible with eSIM?

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Troubleshooting

• Why does my eSIM say roaming?
• I accidentally deleted my eSIM
• My eSIM is slow
• My eSIM installed but has no internet
• My eSIM will not install
• I did not receive my eSIM QR code

Orders and Payments

• Where can I see my orders?
• Can I change an order after payment?
• Payment succeeded but my order is not showing
• Why did my payment fail?
• What payment methods are supported?

Gift Cards

• Can I refund a gift card?
• My gift card code does not work
• Which countries support gift cards?
• I did not receive my gift card code
• How do Ariya Mobile gift cards work?

Account and Security

• How do I keep my Ariya account secure?
• I forgot my password
• How do I sign in?
• How do I create an Ariya Mobile account?
• Why do I need email MFA or a security code?

Data Usage and Rewards

• Can I use coins without an account?
• When do Ariya coins become available?
• What are Ariya coins?
• Why is data usage delayed?
• Where can I see my eSIM data usage?

Refunds and Policies

• How long does support take to respond?
• What information should I include in a support request?
• Can I get a refund for a gift card?
• Can I get a refund for an eSIM?