Refund eligibility depends on the plan status, activation state, provider rules, and the reason for the request.
You may have a stronger refund case if payment succeeded but the eSIM was not delivered, the eSIM cannot be installed on a compatible unlocked device, or the destination or plan was not provided as described.
Refunds may be limited if the eSIM was already installed or activated, data was already used, the issue is caused by an incompatible or locked device, or the destination network has temporary local coverage limitations.